Privacy Policy
Undeniable Health AI Inc.
Effective Date: April 1, 2026
1 - Overview
Undeniable Health AI Inc. ("Undeniable Health," "we," "our," or "us") is committed to protecting the privacy of visitors to our website at undeniablehealth.ai (the "Site"). This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what rights you have with respect to that information.
Important limitation: This Privacy Policy applies only to information collected through the Site. It does not apply to Protected Health Information (PHI) that Undeniable Health processes on behalf of healthcare provider clients in connection with denial recovery and revenue cycle management services. PHI processed in connection with our services is governed exclusively by the applicable Business Associate Agreement between Undeniable Health and the relevant covered entity, and by HIPAA and its implementing regulations.
Do not submit PHI through any form on this Site.
2 - Information We Collect
A - Information You Provide
When you complete a contact form, request a demo, or sign up for email communications, we collect:
Name and job title
Company name and type (e.g., clinical lab, billing company, health system)
Business email address and phone number
The content of your message or inquiry
We collect this information solely for the purpose of responding to your inquiry, scheduling a demonstration, or sending you updates about our services if you have opted in to receive them.
B - Information Collected Automatically
When you visit the Site, we and our service providers automatically collect certain technical information, including:
IP address and approximate geographic location (city/state level)
Browser type, version, and operating system
Pages visited, time spent on pages, and navigation patterns
Referring URL
Device type and screen resolution
This information is collected using cookies and similar tracking technologies (see Section 5 below) and is used to operate and improve the Site.
3 - How We Use Your Information
We use the information collected through the Site to:
Respond to your inquiries and schedule product demonstrations
Send you communications about our services if you have opted in
Operate, maintain, and improve the Site
Analyze Site usage and traffic patterns
Protect against fraud, unauthorized access, and security threats
Comply with applicable legal obligations
We do not use information collected through the Site to train AI or machine learning models. We do not sell personal information to third parties. We do not use personal information for targeted advertising.
4 - How We Share Your Information
We do not sell, rent, or trade personal information. We may share information in the following limited circumstances:
Service providers: We work with trusted third-party vendors (such as email service providers, web hosting providers, and analytics tools) who process information on our behalf under contractual obligations to protect it and use it only for the purposes we specify.
Business transfers: If Undeniable Health is acquired, merged, or undergoes a change of control, your information may be transferred as part of that transaction. We will notify you of any such change as required by law.
Legal requirements: We may disclose information when required to do so by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights or the safety of others.
All third-party service providers with access to personal information collected through this Site are required to maintain appropriate security safeguards and are prohibited from using that information for any purpose other than providing services to us.
5 - Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Site and understand how visitors use it. Types of cookies we use:
Essential cookies: Required for basic Site functionality. Cannot be disabled.
Analytics cookies: Help us understand traffic patterns and improve the Site (e.g., Google Analytics). These are set by third parties and are subject to their privacy policies.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling certain cookies may affect Site functionality. To opt out of Google Analytics specifically, you can use the Google Analytics Opt-Out Browser Add-on at tools.google.com/dlpage/gaoptout.
We do not use cookies or tracking technologies for behavioral advertising or cross-site tracking.
6 - Data Retention
We retain personal information collected through the Site for as long as necessary to fulfill the purpose for which it was collected, or as required by law. Specifically:
Contact and demo request submissions are retained for up to 24 months following initial contact, unless you request deletion earlier.
Email list subscribers are retained until you unsubscribe.
Automatically collected technical data (logs, analytics) is retained for up to 12 months.
7 - Data Security
We implement commercially reasonable technical and organizational security measures to protect personal information against unauthorized access, loss, or misuse. These include encrypted data transmission (TLS), access controls, and regular security reviews.
No method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.
8 - HIPAA and PHI
Undeniable Health is a business associate under HIPAA. This privacy policy does not govern the handling of PHI. PHI processed by Undeniable Health in connection with our denial recovery and revenue cycle services is handled under separate Business Associate Agreements with our covered entity clients, and is subject to HIPAA's Privacy and Security Rules.
If you are a patient whose healthcare provider uses Undeniable Health's services, your PHI rights are governed by your provider's Notice of Privacy Practices, not by this policy. Please contact your provider directly for information about how your health information is used.
We do not collect or process PHI through this Site. If you inadvertently submit PHI through a contact form, please notify us immediately at legal@undeniablehealth.ai so we can identify and securely delete it.
9 - AI and Automated Processing
Undeniable Health is a business associate under HIPAA. This privacy policy does not govern the handling of PHI. PHI processed by Undeniable Health in connection with our denial recovery and revenue cycle services is handled under separate Business Associate Agreements with our covered entity clients, and is subject to HIPAA's Privacy and Security Rules.
If you are a patient whose healthcare provider uses Undeniable Health's services, your PHI rights are governed by your provider's Notice of Privacy Practices, not by this policy. Please contact your provider directly for information about how your health information is used.
We do not collect or process PHI through this Site. If you inadvertently submit PHI through a contact form, please notify us immediately at legal@undeniablehealth.ai so we can identify and securely delete it.
10 - Your Rights and Choices
Access and Correction
You may request access to personal information we hold about you, or ask us to correct inaccurate information, by contacting us at the address below.
Deletion
You may request deletion of personal information we hold about you. We will honor such requests subject to any legal obligations to retain certain records.
Opt-Out of Marketing Communications
If you have subscribed to our email communications, you may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.
California Residents
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete, the right to correct, and the right to opt out of the sale or sharing of personal information. We do not sell personal information. To exercise your CCPA rights, contact us at the address below. We will not discriminate against you for exercising these rights.
Other U.S. State Privacy Rights
Residents of Virginia, Colorado, Connecticut, Texas, and other states with comprehensive privacy laws may have similar rights. We extend the same access, correction, and deletion rights described above to all U.S. residents where required by applicable state law.
11 - Children's Privacy
The Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
12 - Links to Third-Party Sites
The Site may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
13 - Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. For material changes, we will provide additional notice (such as a prominent notice on the Site or, where appropriate, an email notification). Your continued use of the Site after any update constitutes acceptance of the revised policy.
14 - Contact Us
For questions, requests, or concerns about this Privacy Policy, contact us at: legal@undeniablehealth.ai, or by mail to Undeniable Health AI Inc., White Plains, NY.
Last updated: April 1, 2026
